Welcome to Lüz Lounge

Thank you for choosing Lüz Lounge as your trusted med spa. Our mission is to provide high-quality, personalized, and accessible aesthetic treatments that seamlessly integrate into your everyday lifestyle. We believe everyone deserves to look and feel their best—without compromise. Our expert medical aesthetic team is fully certified and trained in a wide array of cosmetic procedures and is here to support you every step of the way. We’re honored to be part of your self-care journey.

 

Client Policies & Etiquette

At Lüz Lounge, we believe exceptional care goes beyond great treatments—it’s about creating a consistently elevated experience. To help us maintain a smooth schedule, fair pricing, and the highest level of service, we kindly ask that you review the following policies.

 

Booking Appointments

Appointments can be made via phone, our website, or by using the Mindbody app. We encourage app use for easier access to your account details, session tracking, and appointment history.

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A valid credit card is required to reserve your appointment. No charges are made at the time of booking; however, a minimum of 24 hours' notice is required for cancellations or changes. Late cancellations or missed appointments are subject to a $50 fee, which allows us to compensate your provider fairly and reserve your spot for future visits. In many cases, the full session charge is initially processed but can be reinstated by paying the cancellation fee—because we believe in second chances and good karma.

 

Arrival Guidelines

 

New Clients:
Please arrive at least 15 minutes prior to your appointment to complete intake paperwork and allow our medical team to review and approve treatment plans. Enjoy a cup of tea while we get everything set up for your first visit.

 

Returning Clients:
We ask that you arrive 5 minutes early to allow time for check-in and any necessary pre-treatment protocols. We appreciate your punctuality as it supports a smooth experience for everyone.

 

Late Arrivals:
We understand delays happen. If you arrive late, your provider will do their best to accommodate you within the remaining scheduled time. However, your appointment may need to be rescheduled and will be considered a late cancellation, subject to the $25–$50 fee.

 

Treatment Prep:
Please arrive with clean skin in the treatment area—free of makeup, lotion, deodorant, and sunscreen. For laser hair removal, shaving the night before is recommended. If needed, we can assist with shaving for a $10 fee.

 

Cancellations & Missed Appointments

We ask for 24-hour notice to cancel or reschedule any appointment. This helps us serve waitlisted clients and keeps your provider’s time respected. Missed appointments or late cancellations will result in a $50 fee, which allows you to reinstate your session without losing its value.

 

Membership Cancellations:
Memberships are not auto-renewed. If you cancel before completing your 6-month commitment, all previously discounted services will be recalculated at standard pricing, and any difference must be paid. Outstanding balances not resolved within 30 days may be referred to a third-party collections agency.  Upon signing up for membership participant is  agreeing to these terms.

 

To cancel a membership, please email: staff@luzlounge.com

 

Refunds & Exchanges

Your satisfaction matters to us. Before requesting a refund, we encourage you to contact:

Patty Rappa, General Manager
📞 (310) 401-9001 x3 | ✉️ patty@luzlounge.com

 

Products:
Unopened returns or exchanges are accepted within 15 days of purchase, minus any applicable shipping fees.

 

Services:
Services purchased at promotional rates are final sale. However, they may be exchanged for another service of equal or lesser value. Packages are prorated to single-service rates upon exchange. Third-party voucher services (e.g., Groupon) are non-refundable once redeemed and limited to one per guest. Refunds for full-price, unused services are available within 30 days of purchase.

 

Provider Requests

We know provider consistency matters. While all of our licensed staff follow detailed protocols and documentation, we understand preferences vary:

• Laser Hair Removal: Due to physical demands, providers rotate shifts, and you may not always see the same practitioner.

• Injectables, Skin Repair, Tattoo Removal & Body Contouring: We will do our best to accommodate provider requests for these services, but availability may be limited.

 

If you choose to reschedule in order to see a preferred provider, it will be considered a same-day cancellation subject to our policy. We appreciate your understanding.

 

Note: We reserve the right to refuse service to anyone, at any time, for any reason, in order to maintain a safe, professional, and respectful environment.

 

Pricing & Promotions

Prices, products, and services are subject to change without notice. Discounts cannot be combined unless explicitly stated. For multiple discount opportunities, the higher-value offer will be applied. Third-party promotional offers are limited to one per client.

 

Payments & Gratuities

We accept cash and credit card payments. Gratuities are not included in service pricing but are always appreciated. Tips may be added at checkout or given directly to your provider. Please note we do not accept Venmo, Zelle, or peer-to-peer transfers.

 

Privacy Policy

Lüz Lounge respects your privacy and is committed to the protection of your personal information. We collect your name, contact details, and payment information solely to provide services and manage your account. We do not sell or share your personal information with third parties without your consent.

 

Photos taken during initial and follow-up treatments are for medical records only and will not be used publicly without written permission. Identification photos are required for treatment compliance.

 

Children & Pets

Minors may be treated with prior approval and the presence of a parent or legal guardian at the first appointment.

Due to safety concerns and regulatory requirements, children and pets are not permitted in treatment rooms. We are unable to supervise them during your visit. Only certified service animals are permitted in the facility, in accordance with the law.

 

HIPAA-Compliant Medical Privacy Notice

Lüz Lounge adheres to all requirements under HIPAA and California state privacy laws. Our Notice of Privacy Practices outlines how your Protected Health Information (PHI) may be used and disclosed, and how you can access it. Copies are provided upon request and at your initial visit.

We are committed to:

• Assigning responsible privacy officers

• Safeguarding oral, physical, and electronic PHI

• Training all employees on privacy protocols

• Ensuring our Business Associates adhere to the same standards

• Responding promptly to complaints or violations

Violations are subject to disciplinary action and may be reported to authorities if required. We cooperate fully with government investigations and maintain all records for at least six years in accordance with the law.

 

RN Aesthetic Training Program Terms

Enrollment:
Submission of an application and payment does not guarantee admission. If not accepted, your payment will be refunded in full.

Payment & Refund Policy:
Once accepted, all payments are non-refundable. No exceptions for withdrawal, missed attendance, or non-completion.

Eligibility:
Applicants must hold a current RN license in good standing.

Schedule & Curriculum:
The schedule and content may be modified without prior notice.

Attendance:
Full attendance and punctuality are mandatory. Absences may result in dismissal without refund.

Conduct:
Professionalism is expected at all times. Disruptive behavior may result in dismissal.

Materials:
Training content is proprietary. Reproduction or distribution is prohibited.

Health & Liability:
Participants are responsible for their own health and conduct. The program is not liable for injuries or illnesses during participation.

Certification:
Completion does not guarantee employment. All requirements must be fulfilled to receive certification.

Cancellation by Organizers:
In the rare event of program cancellation, participants may request a full refund or credit toward future training.

Governing Law:
This agreement is governed by the laws of California, Oregon, and Texas, depending on program location.

 

Skincare Rx Membership Terms

• Early Cancellation: If canceled before the 6-month term is fulfilled, all services revert to standard pricing and the price difference must be paid.

• Non-Transferable: Membership benefits may only be used by the individual member.

• Facial Rollover: Unused facials roll over each month during your term but expire once the membership ends.

• Active Membership Required: Discounts and benefits apply only with an active membership.

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